Service | Customer Service, Contact Center, Field Service, Guides

Posted on by VL-10071014-0 0

Hi everyone, I am deploying the new Autonomous AI Sales Agents for our lead-to-invoice pipeline. We have the Dynamics 365 Sales Premium license, a...

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Last replied Posted on by krazCX 4

PROBLEM SUMMARY The overflow action "Direct callback" configured on a voice queue does not execute when the overflow condition is met. The custome...

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Last replied Posted on by XD-26060255-0 0

We are encountering an issue with the Insert Dynamic Text functionality in Dynamics 365 CE 9.1 On-Premise (UCI) after upgrading...

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Last replied Posted on by RG-05072234-0 0

Hi community, is there a training package or tutorial on how to create service tasks and the implementation of them into work orders? I am new to Dyn...

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Last replied Posted on by SC-08071746-0 0

Hi,   How do you change the status of a MO from POD status to Completed so you can close the ticket?

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Last replied Posted on by SamGo 45

Hi, I am experiencing an unexpected issue with a voice bot for Contact Center. I packaged the bot, including all required dependencies, into a ma...

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Last replied Posted on by SamGo 45

Hi,  i am not able to find anything in the official documentation for this:  We have Contact Center with a voice workstream. We enabled ...

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Last replied Posted on by MikeBMikeBMikeB 98

Dear All   I hope someone can point me in the right direction.   On a Dynamics "Phone Call" record, if the phone call resulted in a co...

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Last replied Posted on by Sundas Farooq Khan 4

Hi everyone, I am setting up Unified Routing in the Copilot Service admin center (Sandbox environment) to route cases created programmatically via...

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